As migrant family crisis strains volunteer network, no help to be found from Ducey or City of Phoenix

migrant mom child
A migrant woman holds her six-month-old baby boy as she sits on the ground outside a Greyhound bus station in Phoenix. She was among a group of around 70 Central American migrants who U.S. Immigration and Customs Enforcement dropped off on the sidewalk in Buckeye Road and 24th Street in Phoenix on Wednesday, March 20. Photo by Laura Gómez | Arizona Mirror

Nonprofits and church leaders overwhelmed by the daily release from federal custody of hundreds of migrant families have for weeks asked for local and state leaders to assist and support what they say is a humanitarian crisis. However, neither Gov. Doug Ducey’s office or City of Phoenix leaders have offered a plan to assist. Two Phoenix councilmembers punted the issue back to the federal government.  

U.S. Immigration and Customs Enforcement since October has released migrant adults and their teens and children to community groups in Arizona. Between Dec. 21 and March 5, 14,500 migrant adults and children were released in the state, according to ICE. While a network of churches coordinated with ICE to provide space to receive the families, the network has reached a breaking point from the emotional, physical and financial strain of the work. The situation was aggravated last week when Greyhound said it won’t allow ICE to drop off migrants on company property. Henry Lucero, who directs ICE’s enforcement and deportation operations in Arizona, told KTAR this week the agency processes up to 300 people for release in a day.

On Wednesday, at least four groups of migrants were released at different times of the day onto a sidewalk near the Greyhound bus station by Phoenix Sky Harbor International Airport. They were adults, teens and children — including a six-month-old baby and a boy with no shoes — from Guatemala, Honduras and El Salvador.

“This is not a current City of Phoenix policy issue, but our city leaders are concerned,” Deborah Ostreicher, chief of staff for Phoenix Mayor Thelda Williams, told Arizona Mirror on Tuesday. Ostreicher said to follow-up in a couple of days when the new mayor, Kate Gallego, gets installed.  

Lisa Fernandez, who will be Gallego’s chief of staff, told the Mirror Tuesday that Gallego and her team aren’t prepared to give an “educated” response because they haven’t participated in stakeholder meetings. Gallego was elected March 12, and served on city council since 2014.

A group of faith community members have also met with Gov. Doug Ducey’s office, spokesman Patrick Ptak confirmed.

“Representatives from our office have actively engaged with members of the faith and non-profit communities about ways all of us can work together to address the influx of asylum-seeking migrants,” Ptak said in a statement. “We will continue to be a part of those discussions and applaud the selfless work of many in these communities for stepping forward to help those in need.”

migrant family
A migrant woman sits near a bush to catch some shade outside the Greyhound bus station in Phoenix. She was among a group of around 70 Central American migrants who U.S. Immigration and Customs Enforcement dropped off on the sidewalk in Buckeye Road and 24th Street in Phoenix on Wednesday, March 20. Photo by Laura Gómez | Arizona Mirror

Wednesday at the Greyhound station, there were a handful of volunteers. None were organized under one charity group. Some held bags full of ham and cheese sandwiches. Another brought out jugs of Tampico powder juice to give the migrants. Two representatives from the Guatemalan consulate brought out a folding chair and small table and set it up below the soft shade of Mesquite trees. With nowhere to sit, the migrants stood or sat on the dirt.

“It’s inhumane. They don’t deserve to be welcomed here where there’s trash” said volunteer Rosi Soto, pointing to the ground where a dirty black wig laid. “This is very sad, but I feel hope, because they are already here. I just want them to be OK.”

Phoenix council members: ‘Immigration is not a local issue’

The Mirror also contacted Councilwoman Felicita Mendoza, who’s district covers the Greyhound station, and Councilman Michael Nowakoswki, who chairs the city’s Public Safety and Veterans Subcommittee.

In a joint statement, Mendoza and Nowakowski said they are aware ICE has been releasing asylum seekers and that local faith and volunteer networks have responded to it. They called the situation a “national humanitarian issue” and called for action at the federal level.

“We have had conversations with these communities and share their concerns regarding the need for a long-term humane solution for families seeking refuge in the United States,” the statement said. “Immigration is not a local issue and these problems can’t be solved on a local level. However, these drop-offs have an immediate impact on our communities. Therefore, we need immediate federal action to ensure those seeking asylum get the resources they need.”

The City of Phoenix owns the parcel where Greyhound operates its bus station, and most of the land around it.

A migrant boy sits on a couple of loose bricks outside the Greyhound bus station in Phoenix. The boy was among a group of around 70 Central American migrants who U.S. Immigration and Customs Enforcement dropped off on the sidewalk in Buckeye Road and 24th Street in Phoenix on Wednesday, March 20. Photo by Laura Gómez | Arizona Mirror

Melissa Hubert, a volunteer, thinks city officials could do more.

“The City of Phoenix needs to be doing something. Where are they at? They have construction right here working,” she said, pointing to the intersection of 24th Street and Buckeye Road where, a few feet from her, a construction crew leveled the ground for a city public works project. “They don’t even care, they have bulldozers, there’s children right here.”

Hubert, 34, said she’s been hosting migrant families who need a place to spend the night while they catch a bus or a plane to meet their relatives elsewhere in the US. She learned of the need to help migrant families at the Greyhound station on Monday, when she was dropping off a family.

“This is ridiculous. There’s traffic right here. They have nowhere to sit, rest their head, nothing. They have nowhere to go to the bathroom,” Hubert said. “It’s dangerous. It’s inhumane. It’s unsanitary. It’s unkind.”

She thinks along with more municipal involvement, more volunteers, businesses and nonprofits should step up.

“These are people. My humanity comes first. I don’t know the perfect solution… but anybody could do something,” Hubert said.


Laura Gómez
Reporter Laura Gómez Rodriguez covers state politics and immigration for the Arizona Mirror. She worked for The Arizona Republic and La Voz Arizona for four years, covering city government, economic development, immigration, politics and trade. In 2017, Laura traveled the length of the U.S.-Mexico border for “The Wall,” the Pulitzer Prize-winning project produced by The Arizona Republic and USA Today Network. She was named Best Investigative Reporter by Phoenix Magazine in its 2018 newspaper category and has been honored by the Arizona Press Club for Spanish-language news and feature reporting. She is a native of Bogotá, Colombia and lived in Puerto Rico and Boston before moving to Phoenix in 2014. Catch her researching travel deals, feasting on mariscos or playing soccer.


  1. Of course Gov. Ducey an surrounding
    Leaders in Phoenix; won’t help these
    Innocent people, they could put them
    In empty warehouses, buildings etc.
    They are Trump people; HEARTLESS!

  2. What the city officials are not grasping when they say it is not a their issue, is that ICE has made it a city issue!! They have dropped a group of people who were in their custody and left them on a city street with no money, no food and no way to reach family.


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